Bugs‌ ‌found‌ ‌in‌ Later SaaS: ‌QAwerk‌ ‌Bug‌ ‌Crawl‌

Later

Later is a social media marketing platform designed to ease content creation and scheduling on Instagram, Facebook, Twitter, and Pinterest. From a simple Instagram scheduler, Later has grown to a powerful marketing tool with a set of features for each category of users. This SaaS product is a perfect fit for influencers and companies using social media to promote their products and grow their brand awareness. It’s no news that social media posts require consistency in publishing, and with Later’s Visual Planner, this major prerequisite can be easily attained. All that users have to do is drag and drop their images onto the calendar and mention the posting time. This feature also enables planning various content types, be it stories, a single-photo, or carousel posts. On top of that, you can choose a plan with the best posting time and hashtag suggestions to make sure you do it like a pro. To maximize conversions and increase your audience engagement, Later offers advanced analytics and special tools, such as comment search and filters, to manage conversations faster.

As someone actively using social media for growing our brand, we couldn’t let Later go unnoticed. We find Later’s concept quite appealing, so we thoroughly tested it to make it even more attractive to end-users. Here is what can be improved right now.

“429 Too many requests” while creating a new account

Severity:

Major

Steps to Reproduce:
  1. Go to https://later.com/.
  2. On the main page, click on “Create Account”.
  3. Fill in all inputs, and use an already registered email (sometimes the AR happened with a new valid email).
  4. Click on “Create Account”.
Environment:

MacBook Pro 15” 2016,
macOS Big Sur 11.1,
Google Chrome 87.0.4280.88

Actual Result:

Too many request errors appear.

Expected Result:

If the email already exists, the user sees an error about the existing email. If the email is new and valid, the user shouldn’t see any errors.

“429 Too many requests” while creating a new account

“400 Oops page” when adding Pinterest to an account

Severity:

Major

Steps to Reproduce:
  1. Go to https://later.com/ and sign in to the platform.
  2. Click on “Settings – Social Sets & Access Groups”.
  3. Click on “Details” near “Main group – Add Social Profile”.
  4. Choose “Pinterest – Add Social Profile”.
Environment:

MacBook Pro 15” 2016,
macOS Big Sur 11.1,
Google Chrome 87.0.4280.88

Actual Result:

The user is redirected to the “400 Oops” page.

Expected Result:

The user is redirected to the Pinterest external link for account adding.

The user can create an account without a username

Severity:

Major

Steps to Reproduce:
  1. Go to https://later.com/ and click on “Create Account”.
  2. Enter Email, Password and click on “Create Account”.
Environment:

MacBook Pro 15” 2016,
macOS Big Sur 11.1,
Google Chrome 87.0.4280.88

Actual Result:

The account was successfully created.

Expected Result:

The user is not able to create a new account without providing a username.

The user can create an account without a username

A black rectangle pops up for a moment upon closing the “Instagram Analytics” tab

Severity:

Minor

Steps to Reproduce:
  1. Go to https://later.com/ and scroll down to the footer.
  2. Open “Instagram Analytics” in a new tab.
  3. Wain until the loading is finished and close the tab.
Environment:

MacBook Pro 15” 2016,
macOS Big Sur 11.1,
Google Chrome 87.0.4280.88

Actual Result:

A black rectangle appears for a moment.

Expected Result:

The tab closes without any glitches.

A black rectangle pops up for a moment upon closing the “Instagram Analytics” tab

“Play” button is positioned lower than the email input

Severity:

Minor

Steps to Reproduce:
  1. Go to https://later.com/ and scroll down to the footer.
  2. Open “Instagram Followers” in a new tab.
  3. Check the video on the top.
Environment:

MacBook Pro 15” 2016,
macOS Big Sur 11.1,
Google Chrome 87.0.4280.88

Actual Result:

“Play” button is positioned lower than the email input.

Expected Result:

The button and the email input are on the same level.

“Play” button is positioned lower than the email input

Poor email validation

Severity:

Minor

Steps to Reproduce:
  1. Go to https://later.com/ and scroll down to the footer.
  2. Open “Instagram Followers” in a new tab.
  3. Enter an incorrect email to get access to the video on the top ([email protected] in this case).
Environment:

MacBook Pro 15” 2016,
macOS Big Sur 11.1,
Google Chrome 87.0.4280.88

Actual Result:

The video opens.

Expected Result:

“An incorrect email” message pops up.

Poor email validation

Unnecessary pointer-cursor on the “Create Account” form

Severity:

Minor

Steps to Reproduce:
  1. Go to https://later.com/ and click on “Create Account”.
  2. Set the cursor inside the form.
Environment:

MacBook Pro 15” 2016,
macOS Big Sur 11.1,
Google Chrome 87.0.4280.88

Actual Result:

An extra pointer appears. After clicking – nothing happens.

Expected Result:

A usual arrow-cursor is shown.

Unnecessary pointer-cursor on the “Create Account” form

The email address is cropped

Severity:

Minor

Steps to Reproduce:
  1. Go to https://later.com/ and click on “Create Account”.
  2. Go through all steps and create a new account.
  3. Check the email address on the top.
Environment:

MacBook Pro 15” 2016,
macOS Big Sur 11.1,
Google Chrome 87.0.4280.88

Actual Result:

The email address is cropped.

Expected Result:

The email address is fully visible. There is a lot of empty space on the right to display the entire email.

The email address is cropped

Password error remains visible after entering a correct password

Severity:

Minor

Steps to Reproduce:
  1. Go to https://later.com/ and click on “Create Account”.
  2. Enter a name and email – click on “Create Account”.
  3. After the password error appears enter a valid password and click on “Create Account”.
Environment:

MacBook Pro 15” 2016,
macOS Big Sur 11.1,
Google Chrome 87.0.4280.88

Actual Result:

The red triangle remains visible.

Expected Result:

Once the valid data is entered into the input fields, all error indicators disappear.

Password error remains visible after entering a correct password
From the first glance, Later appears like a really helpful tool for social media marketers and anyone interested in their content promotion. I have detected several technical issues at the account creation step; however, they have no negative impact on the user and can be easily fixed. I also noticed a couple of UI issues and poor email validation, which may complicate the lead generation process for the Later sales team. Overall, a decent platform, yet a more substantial QA effort wouldn’t hurt.
Yevhenii, QA engineer

Yevhenii, QA engineer

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