Bugs‌ ‌found‌ ‌in‌ Loom for iOS: ‌QAwerk‌ ‌Bug‌ ‌Crawl‌

Loom

3.5
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Loom is a video messaging app for resolving work-related issues in a more efficient way. Loom reimagines the future of communication by replacing standard text messages with instant video messages that take less time, yet add much more clarity to the delivered content. With Loom, users can record their screens and camera, and share those videos in a few taps without the need to type lengthy emails. One more great feature this app has is that the video content can be neatly organized into folders and accessed on-the-go.

Considering the rising popularity of remote work tools, we couldn’t but take some time and scan Loom for bugs. Here are the bugs we managed to spot during the first round of express testing.

loom.com
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The validation error message is not displayed when the user tries to create a new account with already registered credentials
SEVERITY:
Medium

STEPS TO REPRODUCE:
  1. Open the app.
  2. Tap the “Create Account” button.
  3. Select “Email” option.
  4. Enter an already registered email.
  5. Mark “Terms of Service” checkbox.
  6. Tap the “Create Account” button.

ENVIRONMENT:

iPhone 11 + iOS 14.2

PRECONDITION:

The user is not logged in.

Actual result:

Nothing happens. The validation error message does not pop up.

EXPECTED RESULT:
The validation error message is displayed once the user submits the same account details. The message text is in red.

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The validation error message overlaps the border of the password field
SEVERITY:
Low

STEPS TO REPRODUCE:
  1. Open the app.
  2. Tap the “Create Account” button.
  3. Select “Email” option.
  4. Enter data into “Name/Email” field.
  5. Enter an invalid password.

ENVIRONMENT:

iPhone 11 + iOS 14.2

PRECONDITION:

The user is not logged in.

Actual result:

The validation error message text overlaps the border of the Password field.

EXPECTED RESULT:
The validation error message text is properly aligned.

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Bugs‌ ‌found‌ ‌in‌ Loom for iOS: ‌QAwerk‌ ‌Bug‌ ‌Crawl‌
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Wrong validation error is displayed when the user logs in with the internet connection off
SEVERITY:
Low

STEPS TO REPRODUCE:
  1. Open the app.
  2. Tap “Sign In” icon at the bottom-right.
  3. Select “Email” option.
  4. Enter valid credentials.
  5. Tap the “Sign In” button.

ENVIRONMENT:

iPhone 11 + iOS 14.2

PRECONDITION:

The internet connection is turned off. The user already has an account.

Actual result:

“We couldn’t log you in. Please check your email or password then try again” error message is displayed.

EXPECTED RESULT:
The “internet connection lost/no internet connection” validation error message is displayed.

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Bugs‌ ‌found‌ ‌in‌ Loom for iOS: ‌QAwerk‌ ‌Bug‌ ‌Crawl‌
Loom is a smart choice for anyone in need of a convenient screen recorder and a video messaging tool in one app. Although it is designed for busy adults counting every minute of their time, the app is so simple in use that it’s the right fit even for kids. The bugs I managed to catch are not critical, and they mostly concern validation error messages and UI issues; at the same time, they are part of the user journey and therefore should be attended to.

Artem, QA engineer

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