DrAnsay

Challenge

DrAnsay turned to QAwerk to improve the stability and quality of their online prescription platform. With no internal QA team, they faced recurring bugs affecting the Cannabis Prescription Order Flow, which directly impacted patient orders and pharmacy partnerships. Issues slipping into production created usability challenges, data retention concerns, and disrupted the prescription process for thousands of patients.

To ensure the platform’s reliability and scalability, DrAnsay needed:

• Fully structured QA process: The team lacked formalized testing workflows, making it difficult to track and prevent recurring issues.
• Comprehensive testing of the Cannabis Prescription Order Flow: Bugs in this core functionality were causing failed transactions and frustrated users.
• Automated test execution: With continuous updates, manual testing alone was inefficient, increasing the risk of undetected regressions.
• Early-stage requirements validation: Features were being released without thorough requirement checks, resulting in usability gaps and unexpected behavior.

With a patient base of 700,000 and growing, DrAnsay needed a proactive approach to quality assurance, ensuring that new features and improvements didn’t come at the cost of reliability.

Solution

We know firsthand that having a stable and user-friendly platform requires a structured and scalable QA process, so we did just that. Our approach combined manual and automated testing to enhance overall product quality and prevent costly issues from reaching production.

At the start of our collaboration, we conducted an exploratory analysis of the web and mobile platforms to pinpoint recurring issues and establish a comprehensive test plan. This allowed us to prioritize high-impact bugs and define essential testing workflows.

To address DrAnsay’s challenges, we implemented several key testing strategies:

1. Functional & Regression Testing: We meticulously examined the Cannabis Prescription Order Flow on both the web and mobile, ensuring that users could complete their orders without encountering critical issues. Our team continuously tested new features, such as 0€ prescriptions, info box functionality, and sign-up flow improvements, to guarantee a seamless rollout.
2. Automated Testing Implementation: To streamline quality control, we developed 40+ automated test cases using Playwright and TypeScript, focusing on the most vital user journeys. We set up daily test runs with automated Slack notifications, allowing the DrAnsay team to catch and address issues early.
3. Test Management & Documentation: We established a structured QA framework using Qase.io, organizing test cases, regression test plans, and bug tracking to resolve issues transparently and efficiently. Our automation workflows were also fully documented, enabling future scalability.
4. Client-Side Validation: Since the project’s focus was on DrAnsay’s front-end, we concentrated on verifying UI flows rather than direct API testing. Our automated checks confirmed that email prompts, prescription order sequences, and partner pharmacy integrations all worked as expected from the user’s perspective—without delving into the underlying API logic.
5. Early Requirements Testing: By reviewing feature documentation and UI/UX designs before development, we identified potential gaps early, preventing rework and improving overall product consistency.

Using a combination of proactive testing and structured automation, we transformed DrAnsay’s QA process into a reliable, scalable, and efficient system. This reduced production bugs while enhancing the platform’s performance.