ICONOMI

Challenge

ICONOMI partnered with QAwerk to elevate the quality of their web application. They aimed to provide a secure and user-friendly gateway to the complex world of crypto investing.

Previously, through our Bug Crawl initiative, we had identified critical issues within their Android application that had unfortunately slipped into production, impacting real users. Recognizing the value of our exploratory approach, ICONOMI sought our expertise to improve their website and make it more secure.

Here are the milestones we prioritized:

• Prevent User Drop-Off. ICONOMI wanted us to focus on the user onboarding experience. Ensuring a smooth and error-free registration process is critical for any platform. We were tasked with reducing friction and increasing user conversion during this initial stage.
• Ensure Platform Security. We needed to rigorously test password setup, identity verification procedures (including document upload and rejection handling), as well as VPN detection and location-based verification to safeguard user accounts and data.
• Deliver a User-Friendly Experience. ICONOMI caters to a diverse audience with varying levels of technical expertise. Our testing aimed to guarantee that the platform is intuitive and accessible to all, simplifying the complexities of crypto asset management.

ICONOMI’s ultimate goal was to create a secure, intuitive, and reliable web platform that would confidently guide users through their crypto investment journey from the very first click.

Solution

To meet the set objectives, QAwerk implemented a comprehensive suite of manual testing techniques, examining every facet of ICONOMI’s onboarding flow. Here’s a breakdown of our approach:

• Registration Flow Testing: We thoroughly tested both personal and business account registration flows, simulating real user scenarios. This involved in-depth field validation to ensure correct data input, testing error messages for clarity and accuracy, and confirming seamless account creation.
• Password Setup Validation: We tested the password setup process, verifying that all enforced password criteria (like uppercase letters, special characters) were correctly implemented and clearly communicated to the user. This prevented weak passwords and strengthened the platform’s first line of defense against unauthorized access.
• Identity Verification: We extensively tested the document upload functionality, ensuring compatibility with various document types as well as validating both front and back captures. We also tested rejection handling, simulating scenarios with poor image quality or incorrect document types, ensuring clear error messaging and fully-functioning retry options.
• VPN Detection & Location-Based Verification: To safeguard against fraudulent activities and guarantee compliance with regional regulations, we evaluated the platform’s behavior when accessed via VPNs from different locations. This involved testing error handling for restricted regions and confirming correct access in permitted locations.
• Cross-Browser Compatibility Testing: To ensure accessibility for all users, regardless of their preferred browser, we verified the registration and verification processes functioned flawlessly across major browsers like Chrome, Firefox, and Safari.
• Mobile Responsiveness Verification: We tested the responsiveness of the web app across different iOS and Android devices with varied screen sizes, ensuring a consistent and user-friendly experience on smartphones and tablets.
• Localization Testing: For a global platform like ICONOMI, localization is key. We tested for correct behavior across different locales, paying close attention to error messages, date formats, and input validation, especially where registration and verification flows might vary based on user location.
• Edge Cases & Negative Testing: To push the platform’s limits and uncover hidden vulnerabilities, we employed edge case and negative testing. This involved intentionally using unexpected inputs, like special characters in names or excessively large files, to try and break the registration flow.

QAwerk’s comprehensive testing strategy enabled our QA engineers to proactively uncover several critical issues, allowing the ICONOMI development team to address them in a timely manner.